Tria Design & Marketing: Web Hosting Help

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Hosting Help Page

Thank you for hosting with Tria Design & Marketing. Our superb marketing oriented web design approach now includes our terrific support applied to web hosting.

Using your Control Panel including statistics and backups.

Configuring your e-mail account

Using WebMail

Adding e-mail accounts

Configuring an e-mail auto-responder for vacation

Backing up your site files on the server

Tria Tech Support

Your hosting package has the following specs:
50 MB disk space
10 unique e-mails
24/7 control panel with unlimited scripts, apps (photo galleries, MySQL databases, web-based CRM tools and more)
Support on YOUR site and YOUR hosting from your friends at Tria.
Your server is hosted at a remote site in the greater Lansing area.

How to log into your control panel:
Point your browser to:
www.yoursite.com/cpanel (fill in yoursite with your domain - eg. www.triadesignfirm.com/cpanel)
You will be prompted for your username and password which we e-mailed to you when your account is created (contact us if you need it again)
This will log you in to your control panel. Which looks like this:

As you can see here there are many features. Some that you may want to use would be backups, stats and mail.

Stats:

Click on the Web Stats icon and choose AwStats (we like this comprehensive stats view). It's self explanatory, and contains a ton of valuable information.

Configuring your e-mail program: (Outlook, Netscape)

For all e-mail programs, using the following mail account settings:

POP3 Server: (incoming server)

mail.yoursite.com [replace yoursite with your domain name]

SMTP server: (outgoing server)

If you use broadband (cable or DSL) use the settings that came with your service - eg. SMTP.comcast.net, or SMTP.acd.net

Or mail.yoursite.com if you're using dialup

Username: the e-mail address we configured for you

Password: the e-mail password we configured for you

Accessing WebMail

We prefer Mail2Web as a webmail client:

www.mail2web.com

Click on the 'advanced login' tab

Enter:

Server name: mail.yoursite.com

Username: your email address yourname@yoursite.com

Password: your e-mail password

Adding e-mail accounts:
We have pre configured one e-mail for you already (we should have e-mailed you this when we opened your account)
To add more: log in to your control panel. The icon top left is "email" (see screen shot above)

Then, once in the e-mail area:Click on the "add/edit accounts"

After you’ve clicked on Add or Edit accounts, you’ll see the following screen:

Click to Add an Account

Once you’ve added an account you'll see the following screen:

That's it! You're done!

Configuring an Auto Responder for your e-mail:

Log into your control panel and go to the Mail icon

Choose "Autoresponder" from the list

Once in that area, choose "add autoresponder"

Fill in what you want your autoresponder to say and the e-mail (yours) that you want it to come from.

Remind yourself with a sticky note to turn off your autoresponder (delete it) when you return!

Backing up your site files to the server:

Log into the cpanel for your site (www.yoursite.com/cpanel) and type in your username and password

Click on the 'backup' icon (2nd row, 4th from left)

Choose "generate/download a full backup" from the Full Backup option

Do this once a month or once a week if you do a lot of updates. You can restore your site from this area if you have issues. You can restore individual files by downloading the restore folder to your drive, and replacing any files you need in your local setup, then uploading those to the server.

Tria Tech support:

We stand by our services, call us and we'll get the problem solved for you.

Evenings and weekends: (Ann's mobile phone) 517-402-8500

E-mail ann@triadesignfirm.com