Hosting Help Page
Thank you for hosting with Tria Design & Marketing. Our superb marketing oriented web design approach now includes our terrific support applied to web hosting.
Using your Control Panel
Configuring your e-mail account
Using WebMail
Adding e-mail accounts
Configuring an e-mail auto-responder for vacation
Backing up your site files on the server
Tria Tech Support
Your hosting package has the following specs:
50 MB disk space
10 unique e-mails
24/7 control panel with unlimited scripts, apps (photo galleries, MySQL
databases, web-based CRM tools and more)
Support on YOUR site and YOUR hosting from your friends at Tria.
Your server is hosted at a remote site in the greater Lansing area.
How to log into
your control panel:
Point your browser to:
www.yoursite.com/cpanel (fill in yoursite with your domain - eg.
www.triadesignfirm.com/cpanel)
You will be prompted for your username and password which we e-mailed
to you when your account is created (contact us if you need it again)
This will log you in to your control panel. Which looks like this:
Configuring your e-mail program: (Outlook, Netscape)
For all e-mail programs, using the following mail account settings:
POP3 Server: (incoming server)
mail.yoursite.com [replace yoursite with your domain name]
SMTP server: (outgoing server)
If you use broadband (cable or DSL) use the settings that came with your service - eg. SMTP.comcast.net, or SMTP.acd.net
Or mail.yoursite.com if you're using dialup
Username: the e-mail address we configured for you
Password: the e-mail password we configured for you
We prefer Mail2Web as a webmail client:
www.mail2web.com
Click on the 'advanced login' tab
Enter:
Server name: mail.yoursite.com
Username: your email address yourname@yoursite.com
Password: your e-mail password
Adding
e-mail accounts:
We have pre configured one e-mail for you already
(we should have e-mailed you this when we opened your account)
To add more: log in to your control panel. The icon top left is "email"
(see screen shot above)
Then, once in the e-mail area:Click on the "add/edit accounts"
After you’ve clicked on Add or Edit accounts, you’ll see the following screen:
Click to Add an Account
Once you’ve added an account you'll see the following screen:
That's it! You're done!
Configuring an Auto Responder for your e-mail:
Log into your control panel and go to the Mail icon
Choose "Autoresponder" from the list
Once in that area, choose "add autoresponder"
Fill in what you want your autoresponder to say and the e-mail (yours) that you want it to come from.
Remind yourself with a sticky note to turn off your autoresponder (delete it) when you return!
Backing up your site files to the server:
Log into the cpanel for your site (www.yoursite.com/cpanel) and type in your username and password
Click on the 'backup' icon (2nd row, 4th from left)
Choose "generate/download a full backup" from the Full Backup option
Do this once a month or once a week if you do a lot of updates. You can restore your site from this area if you have issues. You can restore individual files by downloading the restore folder to your drive, and replacing any files you need in your local setup, then uploading those to the server.
We stand by our services, call us and we'll get the problem solved for you.
Contact us for tech support: M-F 9am - 6pm 888-425-7268 or 517-886-9708 in Lansing
Evenings and weekends: (Ann's mobile phone) 517-402-8500
E-mail ann@triadesignfirm.com